June 3rd, 2013
11:46 AM ET

Room service: A thing of the past?

Courtesy Hilton Hotels & Resorts

Courtesy Hilton Hotels & Resorts

By CNN's Logan Whiteside

Don’t expect room service from the Hilton in Midtown New York.

The company announced it will discontinue the service later this summer, offering instead a 24-hour self-service market. The Hilton is rolling out faster food options at several other locations as well.

Like many hotels, the Midtown Hilton has seen falling demand for room service. According to John Fox at PKF Consulting, hotels saw revenue from rooms grow by about 6% last year, while more high-end services like room service and spas had revenue growth of less than 1%.

Additionally, Fox says room services usually costs hotels money because of labor expenses. He says all the big hotels will likely ditch the service at some point.

For now, you can still order in at most hotels. A spokeswoman for Marriott told CNN that the chain has no plans to change its room service options and a spokesman for the Ritz-Carlton’s Central Park location said room service is a critical amenity for hotel customers and won’t be disappearing anytime soon.


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